Problem: My digital sign is not receiving updates

1. Verify using your cell phone, laptop or desktop that the same network the player is connected to is properly working

2. Power cycle your player unplug the power, wait 5 seconds, plug the power back in

3. Press the HOME button on the remote control if your playlist starts

4. Go to the green "Settings" icon located at the far right

For customers using WIFI

1. If you are using WIFI, please ensure WIFI is on and the WIFI network you are connected to shows CONNECTED

2. Go to the green "Settings" icon located at the far right

3. Select “Network”

4. Choose “Run Internet test” 

5. This will run an internet test, if the test completes successfully your player will start your playlist

For customers using ETHERNET

1. If you are using Ethernet, please ensure Ethernet is on and the Ethernet network you are connected to shows IP address information

2. If you are using static IP settings, please verify with your network administrator that the settings you have entered are correct

3. Since you are using Ethernet  turn off WIFI and  complete a network setup by going to the green "Settings" icon located at the far right, choose “Network setup” and choose “Wired(Ethernet)”

4. This will run an internet test, if the test completes successfully your player will start your playlist

Re-download your playlist

1. Press the home button on the remote control

2. Go to the green "Settings" icon located at the far right

3. Go to “Playlist” 

4. Select “Re-download playlist”