Problem: My remote control will not work

Modified on Tue, 11 May 2021 at 10:41 AM

  1. Ensure that you are using the correct remote control for your player model (the serial number can be found on a sticker on the bottom of the device).

  2. Make sure you are within 3-4 feet of the front of the player, and that there are no obstacles in the way (such as a TV screen). The remote needs to be able to see the blue or green power light on the front of the player.

  3. On the remote, there should be a small indicator light next to the power button which flashes red when any button is pressed. If you don't see a light, then the remote may not be getting power.

  4. Take the AAA batteries out of the remote and insert them again, making sure they are properly installed (plus goes to plus, minus goes to minus).

  5. If you still aren't getting a red indicator on the remote, try replacing the AAA batteries

  6. If you continue to see issues, please contact

Additional Notes:

  • If you press the power button on the remote control a single time, it will put the player into "sleep mode" (indicated by a red light on the player). Simply press the power button once more to bring the player out of sleep mode.
  • Some remotes have buttons (such as the mouse icon) that will put the remote into an alternate selection mode. Try pressing that button once more to return to normal selection mode, or just reboot the player.

  • If you need to control your player and can't find your remote, you can plug a mouse into a USB port on the player and control it that way (left click to select, right click to go back).

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