OLD Player Version: Force HTTPS + Redownload

Steps to turn on the  Force HTTPS

These steps are only applicable to the old player version 

(Serial starts with 800)

This is the current workaround for truDigital players with serial numbers starting with 800 that are displaying a black screen on some or all images/videos.

If you don't have the truDigital Player Remote, plug in a USB computer mouse to act as the remote for these steps.

Step 1: Click the home button on the remote

If you don't have the truDigital Player Remote, plug in a USB computer mouse to act as the remote for these steps.

Step 2: select Digital Sign

Step 3: click Settings

Step 4: go to Network

Under Advanced, you should see "Force HTTPS (port 443)"

Step 5: toggle Force HTTPS (port 443) to ON

Now that the setting is ON, follow the steps below to manually redownload the playlist to the player.

Step 6: click the home button to go to the main screen

If you are using a USB Mouse, right click until you are on the main screen.

Step 7: select Digital Sign

Step 8: select Help

Step 9: select Redownload Playlist

Step 10: click YES

Download will begin and your playlist should start to display shortly.