Problem: I only see a black screen on my display ---

Modified on Thu, 18 Apr 2019 at 04:47 PM

  1. Press the HOME button on the remote control
  2. Select Help
  3. Select Redownload Playlist

Your player will now wipe its local cache and download a new copy from the server.  It may also be helpful to reboot the player after this operation completes.  

If you continue to see issues, please contact us at

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