Force HTTPS + Redownload

Steps to turn on the  Force HTTPS

This is the current workaround for truDigital players that are displaying a black screen on some or all images/videos.

If you don't have the truDigital Player Remote, plug in a USB computer mouse to act as the remote for these steps.

Step 1: Click the home button on the remote

If you don't have the truDigital Player Remote, plug in a USB computer mouse to act as the remote for these steps.

Step 2: select Settings

Step 3: go to Network

Under Advanced, you should see "Force HTTPS (port 443)"

Step 4: toggle Force HTTPS (port 443) to ON

Now that the setting is ON, follow the steps below to manually redownload the playlist to the player.

Step 5: click the home button to go to the main screen

If you are using a USB Mouse, right click until you are on the main screen.

Step 6: select Help

Step 7: select Redownload Playlist

Step 8: click YES

Download will begin and your playlist should start to display shortly.