How to allow TD support to remotely connect to your device

First thing we'd like to verify, is that the device is connected to the internet. If the device has checked in from the Player Status page on the website, within the past 15 min and has a green dot next to it, that is a good indication that it is. You'll need to be in front of where the device is located with the remote to the device. 

With the remote, click:
- Home

- Help

- Advance

- Remote Support

If its your first time using this, it will tell you a little about the program. To move past that, you'll use the blue right directional arrow on your remote until you get an ID #.

Once that ID # populates, give that to the TruDigital Customer Service Rep. 

It will then prompt you to allow or deny the rep to remote in. 

Select ALLOW and then START NOW to start the session. From there, the agent should be able to see your screen and continue to troubleshoot from there.